Welcome to the FUNKO Shop FAQ page! We’re here to help answer your questions about our products, shipping, payments, and more. Our goal is to make your tabletop gaming experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, please don’t hesitate to contact our friendly support team at [email protected].

Product Questions

What types of games do you offer?
We specialize in a wide variety of tabletop games to suit all tastes! Our collection includes strategy games, cooperative games, casual games, children’s games, card games, and exclusive limited editions. We also offer a full range of board game supplies and accessories to enhance your gameplay.
Are your games suitable for children?
Absolutely! We have a dedicated selection of children’s games that are perfect for young gamers. We carefully curate our collection to ensure age-appropriate content and gameplay mechanics for various age groups.
Do you carry rare or limited edition games?
Yes! We frequently stock limited edition and hard-to-find games that are perfect for collectors and enthusiasts. Keep an eye on our new arrivals section for these special items.

Shipping & Delivery

Where do you ship to?
We ship worldwide to bring extraordinary gaming experiences right to your doorstep! However, due to logistical constraints, we currently cannot deliver to Asia and select remote areas.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Expedited delivery through DHL or FedEx. Processed within 1-2 business days, typically arriving within 10-15 days after shipment.
– Free Shipping: For orders over $50 via EMS, delivering within 15-25 days after shipment.
How long does order processing take?
We handle each order with care, ensuring it’s packed securely within 1-2 business days. Our team checks every item to guarantee it meets our curated excellence standards before shipment.
Can I track my order?
Yes! Once your order is on its way, we’ll provide tracking details so you can follow its progress. You’ll stay informed every step of the way, regardless of which shipping option you choose.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any additional fees for international orders?
The price you see at checkout is what you pay—no hidden fees! However, depending on your country’s regulations, there might be import taxes or customs duties that are beyond our control.
How can I get free shipping?
Simply place an order totaling $50 or more to qualify for our complimentary shipping via EMS. It’s our way of saying thank you for choosing FUNKO Shop!

Returns & Exchanges

What is your return policy?
We stand by the quality of our products, but if anything isn’t quite right, you have 15 days from receipt to initiate a return. Just contact our support team at [email protected], and we’ll guide you through our hassle-free process.
What if my game arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the damaged product. We’ll work quickly to resolve the issue and ensure you’re satisfied.
Can I exchange a game for a different one?
Yes, we understand that sometimes a game might not be what you expected. Within the 15-day return window, we can facilitate exchanges for items of equal value, subject to availability.

Account & Technical Support

Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password securely.
How can I contact customer service?
Our dedicated support team is ready to help! Email us at [email protected] with any questions or concerns. We typically respond within 24 hours.

Thank you for choosing FUNKO Shop as your trusted gaming partner. We’re committed to making your tabletop dreams come to life and creating unforgettable memories around the table. Happy gaming!